Returns & Exchanges
At IWA Concept, we want you to be completely satisfied with your home decor purchase. If your item isn't the perfect fit for your space, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization and prepaid shipping label.
Prepare the Package
Carefully pack the item in its original packaging, ensuring all protective inserts are in place to prevent damage during transit.
Ship the Item
Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing